Customer Service

In these terms and conditions (“Terms”), the following words shall have the following meanings: “The Buyer” shall mean the corporate entity, firm or person seeking to purchase the goods from the Company. “The Company” shall mean The Heating Warehouse UK and Ireland Ltd. “The Contract” shall mean any contract between the company and the buyer for the sale and purchase of the goods incorporating these terms. “The Goods” shall mean the goods to be supplied to the buyer by the company (including any part or parts of them).

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information
  • Company Name and Address

 

Shipping & Delivery

Delivery will be deemed to have been effected when the goods leave the premises of the company, or as the case may be the premises of the company’s suppliers in circumstances where the goods are delivered direct from such suppliers to the buyer. Any dates quoted by the company for delivery of the goods are intended to be an estimate and time of delivery is not the essence of the contract. The Company reserves the right to make a delivery by installments and to tender a separate invoice in respect of each installment. Any delay in delivery will not entitle the buyer to terminate or rescind the contract nor to claim damages unless such delay exceeds 30 days, and therefore unless the delay exceeds such number of days. The buyer shall be bound to accept delivery and pay for the goods in full. The buyer shall either itself, or by its duly authorized representative sign the delivery docket as acknowledgement of the delivery provided that on delivery to the address nominated by the buyer the company shall be entitled to assume that any signature given is that of the buyer or such a representative. The buyer shall notify the company within 3 working days of the date of delivery of the goods if the consignment of the goods delivered is in complete. Notwithstanding the receipt by the company of any such notice a clear signature on a carrier’s delivery sheet by such representative shall be deemed to signify receipt of the quantity of goods indicated on the advice sheet. If for any reason the buyer will not accept delivery of any of the goods when they are ready for delivery, or the company is unable to deliver the goods on time because the buyer has not provided appropriate instructions, documents, licenses or authorizations:

- Risk in the goods will pass to the buyer (including for loss or damage caused by the company’s negligence)

- The goods will be deemed to be delivered

- The company may store the goods until delivery where upon the buyer will be liable for all related costs and expenses (including without limitation, storage and insurance).

The buyer shall inspect the goods on delivery and shall within 7 working days of the date of delivery notify the company in writing of any shortages in quantity or failure to comply with the description. If the buyer shall fail to comply with these provisions the goods shall be conclusively presumed to be in accordance with the contract and the buyer shall be deemed to have accepted the goods. In all cases where the company receives details of such shortages or failure to comply with the previous description, the company shall be under no liability in respect there of unless a reasonable opportunity to inspect the goods is provided to the company before any use is made there of or any alteration or modification is made to the goods by the buyer. 
The company shall make good any of the above defects, and where deemed faulty, as soon as it is reasonably able to do so, except as otherwise provided in these terms, shall be under no liability whatsoever or howsoever arising for such defects or damage.

 

Privacy & Security

The Heating Warehouse UK and Ireland Ltd is committed to protecting your personal information. This statement explains our practices for this Web site.

 

What Personal Information We Gather 

We gather personal information that we need to know when you ask us to do something for you. For example, if you ask us to send you The Heating Warehouse UK and Ireland Ltd newsletter, we need to know and store your email address. We will always ask for your permission and tell you how we are going to use your personal information first. You can always choose not to provide it.

 

How We Use It 

We only use the personal information we gather for purposes that you have agreed to, for example, to send you a newsletter. We do not collect personal information about any of our site visitors unless the visitor authorizes us to do so.

 

Who Has Access to It 

Only people within The Heating Warehouse UK and Ireland Ltd who need to access your personal information can access it; for example, the people who send a newsletter need to know your email address.

 

How We Share It 

We do not sell or provide your personal information to any third parties.

We might share your personal information under the following circumstances:

  • We have your consent.
  • We are required to share customer information by law, to protect the interests of the company or in the discharge of public duty.
  • We need to share your personal information with a business partner in order to provide a service you have requested. Our business partner's use of your information is restricted to the delivery of the service you have requested.

  

How You Change or Remove It 

You have access to your personal information that we retain. We try to keep your personal information accurate and up to date. If you would like to change or remove your personal information, please contact us.

 

Security 

We use current security measures to safeguard your personal information.

  • All the personal information you provide us is stored in a secure computing environment protected by secure firewalls to prevent unauthorized access.
  • We control access so that only people who need to access the information can. All staff of The Heating Warehouse UK and Ireland Ltd are required to adhere to a security agreement.
  • When you use secure areas of the site, we use Secure Sockets Layer (SSL) protocol with 128-bit encryption. This means that all the information sent between your computer and our secure computer environment is encrypted or scrambled so that no one can read it in transit. There are two cues to show you that you are using a secure area. First, the Web site address (or URL) appears as https:// (instead of just http://) the "s" is for "secure." Second, a lock or key indicator appears in the status bar of your Web browser.
  • Secure areas of the site have a time out feature. If you leave your secure session inactive for some time, it times out to prevent unauthorized access.

 

Credit Cards 

We do accept credit card payments for registrations. If someone uses your credit card to make an unauthorized purchase, check with the institution that issued your card to find out what the exact liability is.

 

Email 

If you send us an email, we may save it if we think we'll need it to communicate with you. We never sell or share email addresses. Remember, email is not a secure way to send personal information because it is not encrypted. Please don't send any personal information to us using email; use our secure forms instead.

 

Cookies 

Our Web site stores information in a small text file, called a cookie, on your computer. We use what is called a "persistent cookie," which is stored as a file on your computer and remains there when you close your Web browser. The cookie can only be read by the Web site that created it when you visit that site again.

 

Our Use of Cookies 

The Heating Warehouse UK and Ireland Ltd stores a unique number (not any personal information) in the cookie that we place on your computer. We use this cookie to determine if you have visited the site before, and to ensure you are only prompted once to fill in certain forms such as our document download form. The information we store in the cookie does not include data such as your name, company, email address, telephone number, state/province, country or the industry you work in.

Note: If you do not allow cookies to be saved on your computer, you will not be able to download information from this site.

 

Security Concerns 

Once the cookie is saved on your computer, our Web site is the only site that can access and read the information that you provide. The Heating Warehouse UK and Ireland Ltd will not provide this information to any third parties or use it for sending unsolicited email.

 

Java and Javascript 

Java is a programming language that allows different kinds of computers to talk to each other. We use java technology to provide functionality such as navigation menus, forms and so on. You will still be able to use this Web site if you have java or javascript disabled, but some functionality may not be available.

 

Changes to this Statement 

We may ammend this privacy and security statement from time to time. If we make any substantial changes in the way we use your personal information, we will notify you by posting a prominent announcement on this web site.

 

Returns & Replacements

The buyer shall inspect the goods on delivery and shall within 3 working days of the date of delivery notify The Heating Warehouse UK and Ireland Ltd in writing of any shortages in quantity or failure to comply with the description. If the buyer shall fail to comply with these provisions, the goods shall be conclusively presumed to be in accordance with the contract and the buyer shall be deemed to have accepted the goods. In all cases where The Heating Warehouse UK and Ireland Ltd receives details of such shortages, or failure to comply with the description in accordance with the clause. The Heating Warehouse UK and Ireland Ltd shall be under no liability in respect goods provided to the company before any use is made there of or any alteration or modification is made to the goods by the buyer. The Heating Warehouse UK and Ireland Ltd shall make good any of the above defects and where deemed faulty, as soon as it is reasonably able to do so, but otherwise, except as otherwise provided in these terms, shall be under no liability whatsoever or howsoever arising for such defects or damage.

All returns should be made to:

The Heating Warehouse UK, Office 7, 35-37 Ludgate Street, London, EC4M 7JN.

 

Ordering

Orders must only be placed online via The Heating Warehouse UK and Ireland Ltd website.

 

Order confirmation

An order confirmation will be sent to the customer after registration of the order, by automatic email to the email address provided by the customer at registration.
Orders are processed upon payment approval and dispatched immediately, on that working day before 3pm. Any order for which payment is not made within seven days after receipt by the customer of the order confirmation will be automatically cancelled.

 

Order modification
Information supplied by the customer, when placing the order, is binding. In the event of an error in the spelling of the email address or recipient's details, The Heating Warehouse UK and Ireland Ltd cannot be held liable for its inability to confirm the order or make delivery.

Once the order has been paid and the payment has been approved, the customer may neither change the delivery address nor any other of the order details (items, billing or delivery address). The customer may, however, at his own risk, request a change of delivery address from the transport company. In that case The Heating Warehouse UK and Ireland Ltd cannot be held responsible for any delivery error or loss by the transport company.
In the event of an error in one of these details, the customer must contact The Heating Warehouse UK and Ireland Ltd customer service, please contact us.

The Heating Warehouse UK and Ireland Ltd reserves the right to cancel or refuse an order based on the result of a risk assessment.

 

Payment, Pricing & Promotions

The price of the goods shall be as set out in the company’s online price list published as at the date purchase, unless otherwise agreed by the company in writing. All prices are exclusive of VAT and all such amounts shall be paid by the buyer in addition to the price for the goods.

No additional charge will be made by the company for carriage of the goods unless, the buyer has requested particular requirements relating to the carriage of the goods and such carriage requirements have been agreed to by the company.

The company reserves the right at any time at its discretion to demand security for payment before continuing with or delivering the goods in satisfaction of any order notwithstanding any subsisting agreement to provide credit to the buyer.

 

Viewing Orders

If you have an account, you can log in and using your username and password to see all current and previous orders.

If you do not have and account and purchased as a guest and you want information on a particular order, please contact us with the order number present and we will get back to you quickly with a response.

 

Updating Account Information

To update account information you must have a user account setup. Login using your username and password and edit your relevant information.

 

Customer Address

The Heating Warehouse UK, Office 7, 35-37 Ludgate Street, London, EC4M 7JN.